Lost Keys or Gate code Help

At Blue Bear Self Storage, we understand that losing your access code or key can be stressful. We’ve set up a straightforward process to help you regain access while keeping your storage secure.

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Lost Access Pin / Gate Code

If you misplace or would like to change your access code, don’t worry—it’s easy to resolve:

• Customer Portal: 

  Head over to the portal where you can easily view this CLICK HERE

• Or Contact Us:
  Give us a call at 020 3981 2900 or email us at [e-mail].
• Security Check:
  For your protection, we’ll ask you to pass a brief security check to verify your identity.
• Code Update:
  Once verified, we’ll update or change your access code promptly so you can regain entry without delay.

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Lost Key or Padlock

Losing your key or padlock is a bit more complex since we maintain a high level of security. Here’s what to expect:

• Key Replacement:
  A new key can be provided for £24.
• Padlock Replacement:
  Replacement padlocks are available for £60.
• Call-Out Charges:
  Depending on how urgently you need the replacement, additional call-out charges may apply up to £100.
• Time Frame:
  In most circumstances, we aim to provide a new key or padlock within up to 7 days.

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At Blue Bear Self Storage, we understand that losing your access code or key can be stressful. We’ve set up a straightforward process to help you regain access while keeping your storage secure.

---

Lost Access Pin / Gate Code

If you misplace or would like to change your access code, don’t worry—it’s easy to resolve:

• Customer Portal: 

  Head over to the portal where you can easily view this CLICK HERE

• Or Contact Us:
  Give us a call at 020 3981 2900 or email us at [e-mail].
• Security Check:
  For your protection, we’ll ask you to pass a brief security check to verify your identity.
• Code Update:
  Once verified, we’ll update or change your access code promptly so you can regain entry without delay.

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Request to change your gate code

A situation may arise where you would like to change your gate code. 

• This may be because:
  You passed the code over to a removal company during a move or a relationship has broken down and you wish to restrict their access (among others).
• Easy Solve:
  Please email us ([e-mail]) from the email address linked to your account, providing a reason for the change and we will make the action accordingly. 
• Time Frame:
  This may take up to 72 hours depending on office opening times.

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Need Assistance?

If you lose your access code, key, or padlock, please contact us immediately at 020 3981 2900 or via email at [e-mail]. Our team is ready to help you regain secure access to your unit while ensuring the safety of your belongings.